Help & frequently asked questions

No. Orders do not require your account password. We only need the correct link to your profile or post, depending on the chosen service. We never ask for sensitive data.

Yes. For the delivery to be processed, the profile, reel, video or post must be public. If it is private, the order cannot be delivered.

If the link is wrong, incomplete or leads to a different profile or post, the order cannot be processed correctly. Check carefully before finalizing.

For followers — your profile link. For likes or views — the link to the post, reel or video, depending on the platform and selected service.

No. We will never ask for your account password. Only the correct link to your profile or content is needed.

Open the link in a browser before placing the order. If it leads exactly to the desired profile or content and it is public, then the link is entered correctly.

The most common reasons: private profile, private post, wrong link, or choosing a service that doesn't match the submitted link. For example, if you choose followers, you need to enter the profile link, not a post link.

Order processing starts right after payment confirmation. Delivery time varies depending on the service, order volume and selected platform — orders generally start within minutes, and full delivery continues automatically in the background. You can track progress in real time with your unique code.

If you immediately notice that you entered the wrong link, contact support as soon as possible. Once the order enters processing, modifications may be limited or impossible.

Not always. If the chosen service doesn't match the type of link submitted, the order may not be processed correctly. Carefully check the platform, service and link before finalizing.

Popularitate.ro can deliver the service you ordered as described, but we cannot control other users’ decisions after delivery or changes made by social platforms. Retention (how many followers remain visible over time) also depends on your account activity, what you post, and audience interest. Service pages state an estimated retention rate where applicable; we cannot guarantee a fixed, unchanged count indefinitely. Full legal detail is in the Terms & Conditions, section on delivery and post-delivery retention.

If the link was entered incorrectly, processing may be affected. Contact support as soon as possible, before delivery is completed, and we'll find the best solution.

You can contact us by email at contact@popularitate.ro. When writing, include your order number and a clear description of the issue so we can verify the situation faster.

Yes, as long as you only provide the correct link to your profile or content. We don't request direct access to your account and we never ask for your password.